Case Study: Red Hat achieves unified IT visibility and smarter business decisions with ServiceNow CMDB

Red Hat - Customer Case Study

Red Hat, the enterprise open‑source software company, faced fragmented IT environments and limited visibility into hardware, software and office-space inventory, hindering stakeholders’ ability to make informed decisions and automate end‑to‑end workflows. With thousands of employees and data spread across remote sources, Red Hat needed a single, reliable configuration management system to unite IT services and expose inventory and relationship data to the broader business.

Red Hat deployed the ServiceNow Now Platform—using CMDB, Service Mapping and IT Operations Management—to centralize and manage disparate data, replace legacy ITSM, and extend service management to HR, facilities, finance and more. The unified CMDB delivered a global view of application footprints, clearer cost and service‑health visibility, reduced housekeeping for retired apps, and actionable metrics to identify process gaps and drive smarter, more cost‑effective decisions.

Red Hat

Lee Congdon

CIO, Red Hat, Inc