Case Study: World Wide Technology achieves streamlined IT operations and centralized CMDB and asset management with ServiceNow

World Wide Technology - Customer Case Study

World Wide Technology (WWT) is a St. Louis–based systems integrator with about 1,000 employees and a 120-person IT organization supporting ~60 active projects. Faced with disparate, homegrown tools, inconsistent incident and change processes, and no centralized asset or configuration data, IT spent too much time firefighting, compiling spreadsheets and managing renewals instead of delivering projects and business value.

WWT formed an IT governance team, adopted ITIL practices and chose ServiceNow as a SaaS platform to replace legacy tools, implementing incident, change, CMDB and asset management. The result was a single, integrated platform with better reporting, self-service, standardized change processes, improved operations–development collaboration, retired homegrown apps, faster contract renewals and significant time and cost savings for managers and the service desk.

World Wide Technology

Sarah Goellner

Director of IT Governance