Case Study: York Risk Services Group achieves a robust, standardized IT security framework and accelerated incident response with ServiceNow

York Risk Services Group creates a robust, standardized IT security framework

York Risk Services Group, a leading third‑party administrator in the insurance industry with 5,000+ employees and more than 80 locations, faced a fragmented, acquisition‑driven IT environment that left security tools and processes inconsistent and laborious. Despite having strong point tools, York relied on manual workflows and disconnected systems, making it hard to standardize incident response, integrate acquired businesses, and demonstrate regulatory compliance.

Working with CareWorks Tech, York implemented ServiceNow Security Operations (live in six weeks) and ServiceNow ITSM to automate and centralize incident response, integrate tools like Tanium, and build a security service catalog with SLAs. The platform delivers end‑to‑end visibility, a full audit trail, faster automated response times, simplified audits for HIPAA and state regulations, and a standardized security framework that boosts client confidence.

York Risk Services Group

Tina Price

AVP IT Security and Governance