Case Study: Large Restaurant Chain achieves 70% reduction in audit effort and enhanced GRC visibility with ServiceNow

Large Restaurant Chain Automates End-to-End Auditing Processes

One of North America’s best-known casual dining chains — with more than 500 locations and over $1 billion in annual customer spend — struggled with slow, manual auditing: spreadsheets and emails made audits unwieldy, forcing the internal audit team to manage mechanics instead of focusing on controls and risk.

The chain implemented ServiceNow Governance, Risk and Compliance on its existing platform to automate end-to-end auditing. The platform now sends requests, handles reminders and escalations, links controls to authoritative sources to eliminate redundant testing, and cut audit management time by 70%. A self-service portal routes restaurant support requests and the company is expanding ServiceNow to HR and contract management.