Case Study: Intervial Chile achieves free-flow electronic tolling and real-time incident management with ServiceNow

INTERVIAL drives digital transformation forward with Solex and ServiceNow

INTERVIAL Chile S.A., a subsidiary of ISA and the country’s main interurban road operator, needed to reduce congestion at toll plazas as part of the government’s “Chile Without Barriers” initiative. Moving from boom-barrier tolling to a free-flow electronic system required a modern, cloud-based platform to handle electronic payments, equipment maintenance and a surge in incidents, claims and customer requests.

Working with partner Solex, INTERVIAL standardized operations on the ServiceNow Now Platform, using an Agile implementation to integrate maintenance, customer workflows and real-time incident management. The rollout was smooth, enabled a single platform for all processes, and scaled operations from about 400 to nearly 30,000 incident requests per month—improving traffic flow and the highway experience for Chilean drivers.

Intervial Chile

Andrés Yáñez Ponce

Senior Analyst