Case Study: AEGIS Insurance Services achieves enterprise-wide IT automation and self-service with ServiceNow

AEGIS Insurance adopts modern IT service management solution

AEGIS Insurance, a North America–based insurer with 200+ employees, tasked its IT Office—covering PMO, governance, compliance, finance, service management and more—with replacing fragmented email, phone and spreadsheet processes. The team needed a modern ITSM platform that also supported project management, compliance, IT finance, self-service and greater transparency for internal customers.

AEGIS implemented the ServiceNow Service Automation Suite and built a centralized self-service portal and custom Now Platform apps (out‑of‑office, GRC, business continuity, security tracking, ITFM, PPM, vendor and facilities automation). Core IT went live within a month, and the integrated SaaS solution replaced manual workflows with automated tracking, reporting and approvals, boosting productivity, resilience and visibility—and driving growing demand for ServiceNow across the enterprise.

AEGIS Insurance Services

Himanshu Pandya

Sr. Manager