Case Study: Global Investment Bank achieves streamlined global HR service and cost savings with ServiceNow

Global Investment Bank - Customer Case Study

A global investment bank with about 65,000 employees across 50+ countries faced fragmented HR technologies, heavy manual intervention and inconsistent regional processes that caused unpredictable delays, high operating costs and poor user experience. The bank engaged Innovise ESM to standardise and streamline HR service delivery, improve visibility and reporting, reduce manual work and provide simple, role-based access to HR advice and services.

Innovise implemented a Service Management operating model using a customised ServiceNow HR Case Management solution, integrating secure document storage, telephony and localised workflows to handle regional regulations. Deployed in seven months across multiple languages and regions, the programme cut operating costs, accelerated request lead times, enabled staff redeployment, delivered measurable SLAs and improved employee satisfaction through self-service and consolidated HR case handling.