Case Study: Zinpro achieves unified IT asset management and improved productivity with ServiceNow Express

Zinpro - Customer Case Study

Zinpro, a producer of trace mineral supplements in the agriculture industry, was running IT on disconnected tools, emails and spreadsheets that made asset tracking, ticket assignment and reporting nearly impossible. The lack of an integrated view left IT without visibility into where equipment was, who was using it, or how assets related to incidents and problems.

Zinpro implemented ServiceNow Express as a single system of record to manage assets, incidents, problems and changes. With real‑time dashboards, self‑service and automated links between assets and tickets, the company now knows each asset’s location, configuration, installed software and owner, enabling faster issue resolution, reduced manual work, better reporting and improved customer satisfaction and team productivity.

Zinpro

Steve Kopp

IT Specialist