Case Study: DXC Technology achieves unified HR service delivery and improved employee satisfaction with ServiceNow

DXC Technology unifies HR service delivery with ServiceNow

DXC Technology, a global IT services leader with 100,000+ employees, needed to unify and modernize HR service delivery after its 2017 merger left the company with disparate regional processes and multiple legacy systems (including an antiquated telephony-based support). The company required a consistent, intuitive, and fast solution to deliver a “one DXC” experience before transitional support agreements expired.

DXC implemented ServiceNow HR Service Delivery as a single Employee Service Center, going live in a record 17 weeks and completing a worldwide rollout shortly after. The unified platform retired legacy systems, halved annual support overhead, eliminated the need for a tier-one support layer through intelligent routing, and delivered improved visibility and proactive issue resolution—driving significantly higher employee satisfaction scores.

DXC Technology

Manish Gurnani

Director