Case Study: Syntrus Achmea achieves strategic IT transformation and 50% increase in release volume with ServiceNow

Syntrus Achmea IT becomes a strategic business partner by transforming service management

Syntrus Achmea Real Estate & Finance, a Dutch finance leader that manages real estate and mortgages for pension funds, struggled with an IT organization consumed by operational work—from network and datacentre management to day‑to‑day service desk tasks. That focus left little time for strategic planning, created a backlog of obsolete systems, and prevented IT from acting as a business partner driving innovation and efficiency.

Working with partner Paphos, Syntrus Achmea implemented ServiceNow IT Service Management in under three months, rolling out a self‑service portal, automated workflows, and an outsourcing model that required partners to work through the Now Platform. The new approach created a single source of truth, cut email-driven processes, empowered an in‑house team, and delivered about a 50% increase in release volume and in projects that support business development—resulting in better visibility, faster delivery and stronger strategic alignment with the business.

Syntrus Achmea

Martijn Groenewegen

IT Director