Case Study: Cubic Transportation Systems achieves automated field services and real-time ticketing-machine incident detection with ServiceNow

Cubic Transportation Systems - Customer Case Study

Cubic Transportation Systems provides integrated transportation and traffic management solutions that help travelers choose and pay for journeys and enable authorities to manage demand across networks in real time. Faced with the need to standardize back-office IT processes for ISO 20000 certification in London and scale operations globally, Cubic also needed a way to reliably monitor and maintain widely distributed ticketing machines and field equipment.

Cubic implemented ServiceNow ITSM and then expanded to ServiceNow Field Service Management to automate field-service workflows and monitor all ticketing machines, automatically creating incidents when devices report faults. The solution centralized operations, sped up detection and response, and improved operational efficiency and real-time management across their global transportation network.

Cubic Transportation Systems