Case Study: Beachbody achieves 90% reduction in service outages and 250% increase in documented changes with ServiceNow

Beachbody Integrates ServiceNow and Slack in Less Than a Day

Beachbody, a global leader in fitness and nutrition with more than 23 million customers, shifted to a digital delivery model where its streaming apps and infrastructure became mission-critical. The IT team was relying on email for change notifications, which were often missed or ignored, leading to unapproved and undocumented changes that increased risk and outages.

To fix this, Beachbody built a Slack bot that integrates ServiceNow with Slack in less than a day, letting approvers view and act on change requests directly in their messaging environment while keeping process logic in ServiceNow. The change drove dramatic results: approved changes rose nearly 800%, documented changes increased about 250%, and service outages fell by more than 90%, with faster incident handling through Slack-driven workflows.

Beachbody

Eric Landsness

Director of Network Operations