Case Study: Ashley Furniture Industries achieves IT modernization, increased efficiency and transparency with ServiceNow

Ashley Furniture Changes the Way Work Gets Done in IT and Across the Enterprise

Ashley Furniture, the world’s largest furniture manufacturer (headquartered in Arcadia, WI with ~7,500 employees), needed IT to enable rapid global growth while maintaining quality. CIO Bob White aimed to move beyond legacy IT by adding structure and automation to speed responsiveness, improve decision-making, and free employees from repetitive tasks, while extending service management across the enterprise rather than keeping it siloed in IT.

The company implemented the ServiceNow Service Automation Platform and IT Service Automation Suite, launching a consumer-like service portal plus Change and Demand Management and custom apps for approvals and onboarding. The solution delivered mobile access, automated approvals, real-time request transparency, and a one-stop service model that boosted efficiency, collaboration, and engagement across departments and set the stage for broader adoption of project and financial management capabilities.

Ashley Furniture Industries

Bob White

CIO, Ashley Furniture Industries, Inc.