Case Study: Norwegian Geotechnical Institute achieves streamlined self-service and automated onboarding with ServiceNow

Norwegian Geotechnical Institute - Customer Case Study

The Norwegian Geotechnical Institute (NGI), a leading geosciences research and consulting center with over 200 staff and many international visitors, needed a modern Service Management solution that supported ITIL processes and a self-service portal. Their goals were to automate workflows and onboarding, provide faster access to services and equipment, and create a traceable service catalog for both IT and non-IT offerings to replace manual routines.

After an RFP process NGI selected ServiceNow with Symfoni as advisor and implementer; the solution went live in January 2012. ServiceNow met NGI’s requirements for fast implementation, predictable cost, out‑of‑the‑box functionality and easy upgrades, exceeded expectations, was well received by employees, and delivered smoother service access, better automation and improved procedural traceability.

Norwegian Geotechnical Institute

Stein Strandvik

Division Director