Case Study: Datavail achieves 250% ROI and 10% productivity increase with ServiceNow

Datavail Leading DBA Services Provider Achieves 250% ROI with ServiceNow

Datavail, a leading provider of database administration, application management and business-intelligence services supporting 300+ enterprises and handling over a million tickets a year, had outgrown a legacy ticketing system that lacked ITIL support and the automation needed to meet customer demands and improve margins in a tight-margin MSP market.

Datavail implemented ServiceNow for out-of-the-box ITIL processes, end-to-end automation, monitoring integrations, Discovery-based CMDB and custom extensions (time entry, scheduling). Within the first year they achieved a 250% ROI and an immediate 10% productivity gain, automated routing of 20,000+ weekly tickets, improved operating margins, enabled price reductions and gained a clear competitive advantage.

DatAvail

Keenan Phelan

Chief Operating Officer