Case Study: C.H. Robinson achieves logistics transformation and companywide workload management with ServiceNow

Beyond IT Management to Logistics Transformation

C.H. Robinson, a global third‑party logistics provider with more than 10,500 employees and over $11 billion in revenues, faced fragmented IT and business processes that relied on email inboxes, distribution lists and spreadsheets. The company originally moved to ServiceNow to consolidate IT service management, but quickly identified an opportunity to extend the platform beyond IT to streamline workload and business service management.

C.H. Robinson customized ServiceNow into an internal myQ system used by about 25 non‑IT teams, moving roughly 20,000 non‑IT actions through one system of record and automating about 600 requests per month. The solution replaced manual workflows, improved reporting and visibility, justified headcount for high‑volume groups, and saved IT roughly 2,000 hours per year—boosting efficiency across HR, PR, internal consulting and other revenue‑facing teams.

C.H. Robinson

Stacey Fournier-Thibodaux

General Manager, Global Service Management