Case Study: Capital Financing Firm prioritizes resiliency planning by business impact with ServiceNow Platform

With ServiceNow, a Capital Financing Firm Can Prioritize Resiliency Plans by Business Impact

A global capital financing firm faced a critical resiliency challenge during a major divestiture: its business resiliency plans were disconnected from IT, asset criticality was often set without business context, and an aging availability platform left leaders with little visibility into the business impact of outages or a cohesive recovery view. Executives needed to move from remediation to resiliency and prioritize investments and incident response by business value.

The firm expanded its existing ServiceNow ITSM platform into full resiliency management, mapping 3,000 business processes to their supporting systems, automating dependency updates, defining RTOs, and building exercise-driven plans and a centralized knowledge base. The outcome was faster, business-prioritized incident response, more accurate resiliency planning and risk visibility, and greater transparency that even helped improve asset valuations.