Case Study: AEGIS Insurance Services achieves robust emergency preparedness and business continuity with ServiceNow

AEGIS Uses ServiceNow for Self-Service Portal to Drive Business in any Circumstance

AEGIS Insurance Services, a 215‑employee insurer based in East Rutherford, NJ, needed a more robust approach to business continuity after Hurricane Sandy. The company wanted a fail‑safe way to communicate with dispersed staff and provide access to critical business functions from outside its own data center, allowing it to both broadcast information and gather status from employees during an emergency.

AEGIS adopted ServiceNow’s Enterprise Cloud and extended its self‑service portal with Emergency Management, Knowledge Management and CMS customizations to make the portal the primary hub for requests, status updates and emergency documents. The portal now hosts business continuity and disaster recovery plans, pushes alerts via portal/email/text, customizes information by role, supports remote requests and approvals, and uses surveys to capture employee wellbeing — enabling the company to keep operations and communications running in any circumstance.

AEGIS Insurance Services

Steve Sikora

IT Project Manager