Case Study: City and County of Denver achieves 66% faster vendor risk survey responses and streamlined vendor onboarding with ServiceNow

Denver simplifies and accelerates vendor risk management with ServiceNow

The City and County of Denver (government, 11,000 employees) faced slow, manual vendor onboarding and GRC processes that threatened information security and regulatory compliance. Vendors were sent a 300‑question spreadsheet that took up to six weeks to return and required extensive manual review, delaying projects and burdening staff.

Denver deployed the Now Platform with ServiceNow Governance, Risk, and Compliance and Vendor Risk Management to provide an intuitive vendor portal, tailored surveys, automated workflows, and built‑in scoring. Launched in three months, the solution reduced survey size by about 60% (to ~125 questions), cut response times by 66% (from six weeks to ~2 weeks), sped vendor onboarding, reduced back‑and‑forth, and improved satisfaction for vendors and internal clients.

City and County of Denver

Julie Sutton

Information Security Manager