Case Study: Sweco achieves unified, enterprise‑wide service delivery to support rapid growth with ServiceNow

Sweco sustains exponential growth with efficient, enterprise-wide service delivery

Sweco, Europe’s leading architecture and engineering consultancy with about 15,000 employees across 70 countries, needed to standardize service delivery to sustain rapid growth. Multiple regional service desks, inconsistent employee experiences, low portal adoption and limited operational data made it hard to support staff and scale efficiently; the company set a vision of “one service desk, one company.”

By deploying the ServiceNow Now Platform and IT Service Management, Sweco built a single global self‑service portal and consolidated IT, HR, finance and facilities workflows. The platform now handles roughly 10,000 incidents and 3,500 requests per month, automates invoice and request processing, delivers actionable reporting (for example pinpointing a climate issue in a new office), and has increased employee engagement while paving the way to a unified global service desk.

Sweco

Eelco Jol

IT Specialist