Case Study: Energias de Portugal achieves a unified IT platform and improved IT service delivery with ServiceNow

Energias de Portugal - Customer Case Study

Energias de Portugal (EDP), a leading European utility with global operations, faced a fragmented IT landscape after acquiring multiple companies, each with its own tools and processes. The group needed a cost-effective, web-based common platform that would support ITIL best practices, improve accessibility and availability of services, and unify IT processes across subsidiaries.

EDP selected the ServiceNow SaaS platform with SilverStorm professional services and rolled out the solution in phases (beginning with HC Energía and expanding to other business units). The implementation created a single, integrated IT platform that streamlined incident and service-request management, improved user experience and IT’s business image, and strengthened approval and authorization workflows—delivered with strong vendor support.

Energias de Portugal

Hugo Loredo Colunga

Information Technology Technical Director