Case Study: Vodafone achieves real-time actionable service insights and proactive issue resolution with Splunk IT Service Intelligence

End-to-End Service Intelligence Provides Vodafone With Actionable Insights

Vodafone, a global telecommunications provider, faced limited visibility into the health and performance of continuously deployed services—most notably after rolling out a complex Workforce Identity Access Management system. Existing monitors generated huge volumes of alerts and thousands of Remedy tickets, leaving operations unable to prioritize issues, map KPIs to critical components, or quickly find root causes.

Vodafone layered Splunk IT Service Intelligence atop its Splunk Enterprise, ingesting logs, infrastructure and network metrics, Remedy data and other sources to create custom KPIs and glass-table visualizations. Implemented in under two days, the solution delivered consolidated, real-time service insights, faster root-cause identification via multi-KPI alerts, proactive issue resolution, and improved visibility into ticket status and user impact—now being expanded across more services.

Vodafone

Andre Casper

Solution Owner, Operational Analytics