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Art.com
Ajantha Suriyanarayanan
Director of Consumer Insights
Thematic
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction or revenue. With advanced text analytics to surface themes, you quickly and easily uncover valuable insights backed by evidence to deliver ROI.
Case Studies
Showing 17 Thematic Customer Success Stories
How insights fuel growth, trust and efficiencies at UK’s first app-only bank
Atom Bank
Mark Mullen
Chief Executive Officer
12pt growth in eNPS to drive employee retention
DoorDash
Miguel Rodriguez
Head of HR Program Management
Greyhound - Customer Case Study
Greyhound
Matt Schoolfield
Manager of Commercial Analytics
Hewlett Packard - Customer Case Study
Hewlett Packard
Maurice FitzGerald
Former Head of CX
Home Builder Company - Customer Case Study
Home Builder Company
Text analytics for Market Research
Infotools
Brian Potter
Data Scientist
Insurance Provider Company - Customer Case Study
Insurance Provider Company
Leading Call Center Provider - Customer Case Study
Leading Call Center Provider
Melodics’ big Aha! moments through hidden customer insights
Melodics
Sam Gribben
Chief Executive Officer
Uncovering insights in customer feedback and RFID behavioral data
MMGY + Global Cruise Line
Multinational Food & Beverage Company - Customer Case Study
Multinational Food & Beverage Company
On-Demand Food Delivery Service Company - Customer Case Study
On-Demand Food Delivery Service Company
Serato - Customer Case Study
Serato
Young ly
Chief Executive Officer
SkyTV - Customer Case Study
SkyTV
Troy Stanton
Head of Consumer Insights
Vodafone - Customer Case Study
Vodafone
Tania Parangi
NPS Evolution Manager
Double digit increase in Trust NPS and Water Efficiency
Watercare
Priya Thurai
Head of Customer Insights
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