Case Study: Vodafone achieves full Purchase-to-Pay transparency and improved efficiency with Celonis Process Mining

Vodafone - Customer Case Study

Vodafone, a global telecommunications leader with 446 million customers, needed to close the gap between its documented process models and how processes actually ran—particularly for time‑sensitive back‑end functions like Purchase‑to‑Pay where KPIs flagged performance issues. To gain real‑time transparency and faster root‑cause analysis, Vodafone deployed Celonis Process Mining on its SAP HANA platform.

Celonis reconstructed and visualized Vodafone’s as‑is Purchase‑to‑Pay process end‑to‑end from SAP traces, enabling drill‑downs, variant detection, bottleneck identification and actionable reporting. Over a one‑year analysis Celonis processed >820,000 purchase orders, >2M invoices, >40M payments and >3.5M asset additions, delivering rapid transparency, greater standardization and measurable efficiency gains, while tight integration with SAP HANA improved performance for large datasets and sped up the move from insight to action.

Vodafone

Stefan Delater

Global Process Owner P2P