IMImobile

IMImobile is a UK based, global cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement. IMImobile's cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust them to deliver smarter digital customer engagement include Centrica, AA, O2, EE, BT, Foxtons, Pizza Hut, Vodafone, AT&T, MTN, three of the major retail banks in the UK and public-sector organisations in India, US and the UK.

Case Studies

Showing 18 IMImobile Customer Success Stories

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ARC Europe - Customer Case Study

ARC Europe logo

Cambridge University Hospitals NHS Foundation Trust - Customer Case Study

Cambridge University Hospitals NHS Foundation Trust logo

How Centrica transformed its customer service experience with IVR call deflection

Centrica logo

Hermes - Customer Case Study

Hermes logo

Lavazza Pro - Customer Case Study

Lavazza Pro logo

Helping leading global banks transform the banking experience by automating customer interactions

How the retailer managed to double the number of customer enquiries handled by deploying a virtual assistant

How IMImobile helps O2 engage their customers, drive loyalty and acquire new customers

O2 logo

Pharmacy2U - Customer Case Study

Pharmacy2U logo

Transforming online sales for one of the UK’s largest furniture and flooring retailers

SCS Group logo

Proactive alerts keep customers updated throughout the delivery journey

How imiengage enabled a home insurance provider to send real-time updates to customers

UK Leading Insurance Providing Company - Customer Case Study

How a leading UK bank integrated Facebook Messenger into its customer service strategy

Using the effectiveness of SMS to increase store foot traffic and drive incremental sales

Providing customer communications to over five million customers across the UK

United Lincolnshire Hospitals NHS Trust - Customer Case Study

United Lincolnshire Hospitals NHS Trust logo

Using RCS to improve marketing engagement rates

Vodafone logo

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