Zendesk Support

99designs

Zach Kulas

Director of Global Support

ACLU

Justin Birdsong

Associate Director of Enterprise Database Systems

Acquia

Kent Gale

Senior Director Global Support Innovations

AdRoll

Sam Trachtenberg

Vice President of Operations

Adslot

Vanessa Holden

‎Head of Client Services

Agoda

Andrew Smith

Director of Operations

AllSaints

Sarah-Jayne Grabiec

Global Customer Experience Manager

Animoto

Chris Korhonen

UX designer/developer

Aurora Fashions

Maria McCann

Customer Service Philosophy

Baublebar

Nina Alexander-Hurst

VP of customer experience

Box

Jon Herstein

Senior Vice President of Customer Success

BrowserStack

Prasun Choudhury

Head of Customer Support

Carsales

Shaun Wilton

Customer Service Group Manager

Charity: Water

Kaitlyn Jankowski

Supporter Experience Manager

City of Hampton

Leslie Fuentes

Director of IT

Cleverbridge

Joe Schnaufer

Global Director of Customer Support

Connective

Tim McMinn

Training and Support Manager

Cotton On Group

Luke Wallace

Customer Service & Engagement Manager

Coursera

Michael Robichaud

Manager of Support Product

Datto

Jason Elston

Senior Director of North America Tech Support

Deckers Brands

David Williams

Head of Online

Deliveroo

Jude Kriwald

Operations Manager

Dreams

Julian O’Hare

Customer Service Controller

Easy Taxi

Dennis Wang

Co-Founder and Co-CEO

Ebates

Dylan Campopiano

VP of Member Services

Edmunds.com

Justin Smith

Manager

Evernote

Gerald Hastie

Director of Global Customer Experience

Expedia

Mike Cartwright

Chief of Partner Solutions

Fairfax Media

Andrew Porter

Director of Customer & Subscriptions

Federal Communications Commission

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology

Finalcad

David Vauthrin

Co-Founder and CMO

Fiverr

Reuben Furmanski

Haed of Customer Support

FoodPanda

Jorge Vernetta

Global Operations Manager

Forever New

Matt Keays

General Manager of IT

Fossil Group

Bernie Gessner

Vice President of Global Customer Care & Retail Operations

Foursquare

Tracey Churray

Director of Customer Service

GO-JEK

Rohan Monga

COO

GoFundMe

Morgan Wood

Head of Customer Happiness

Good Hair Days

Spencer Hudson

Global Technical Solutions Manager

Groupon

Joe Harrow

Director of Customer Service

Handy

Dylan Henry

Director of Customer Experience

Harris Farm Markets

James Kerridge

Online Operations Manager

Harry's

Katie Rogers

Senior Director of Customer Experience

Instacart

Jeremy Flanagan

Customer Ops Project Lead of Tools

InVision

Brandon Wolf

Vice President of Customer Support

JibJab

Alessandra Souers

Brand Director

John Lewis Partnership

Raphael Hewett

Benefits Marketing and Publicity Manager

JustGiving

Huu Anh Chu

Head of Customer Experience

L’Oreal

David Desinger

ETNEHS Technician

Lazada Group

Cedric Blum

Vice President of Customer Service

Le Tote

Aubrie Rice

Customer Development Manager

Lightspeed

Dan Ross

Support Operations Manager

Lincoln Investment

Guru Rao

Vice President of Applications Development

LJ Hooker

Ian Iglesia

Manager of the Support Centre

Lonely Planet

Ellie Simpson

Traveller Communications Analyst

Made.com

Dee Kumar

Head of Customer Services

Medidata

Jason Martin

Vice President of Global Customer Care

Miinto

Konrad Kierklo

CEO

Minor Hotels

K’lee Challinger

Social Media Optimization and Real-time Customer Service Manager

ModCloth

Audrey Griffith

Customer Care Manager

Monese

Lauri Haav

Head of Customer Loyalty

Moo

Neville Black

Professional Photographer

Movile

Suzana Bueno

Customer Happiness Leader

NatureBox

Sierra Schwidder

Customer Experience Manager

New South Wales Government

Rahul Dutta

Head of Technology

Nexon

Barry Schwartz

Associate Director of Customer Support

Nottingham Trent University

Mike Day

Director of Information Systems

NYX Gaming Group

Steve Ross

Head of U.S. Customer Service

Ohio Wesleyan University

David Soliday

Instructional Technologist

OneLogin

Tom Stark

Manager Sales Development

OnePlus

Maria Kozlova

Data Analyst

OpenTable

Russ Gangloff

Director of Customer Support

PaperCut

Anthony Nicola

Technical Support Manager

Peloton

Laura Mundell

Director of Member Support

Personify Health

Mike Clericuzio

Director of Service Support

Play Telecom

Adrian Aguirre Palme

Founder and CEO

Prezi

Zoli Radnai

Community Manager

Prosper

Brian Taylor

Sr. Director of Customer Experience

Rapha

David Barnes

Head of Customer Service

REA Group

Damian Fasciani

IT Service Delivery Manager

Redfin

Mac Jonson

IT Help Desk Manager

Republic Wireless

Josh Smith

Process Improvement Manager

Rovio

Ric Thorneycroft

Customer Support Manager

RSi

Ryan McCarthy

Senior Director of Global Customer Operations

Scribd

Jason Bentley

Director of Community Support

Serato

Aaron Eddington

Support Manager

Skyscanner

Jon Thorne

Senior User Satisfaction Manager

Slack

Ali Rayl

Vice President of Global Customer Experience

SlicePay

Suhas Reddy

Director of Operations

Spartan Race

Aja Varney

Director of Customer Service

Starling Bank

Patrick Vardhan

Head of Customer Service

Sure

Sara Liddle

Head of Customer Strategy

Surrey County Council

Mark Irons

Head of Customer Services

Swiftkey

Josh Greenwald

Community Support Lead

TAFE NSW

Brendon Walker

Manager, Online Engagement Services

Tango

Eric Setton

CEO

TeamSnap

Jenn Southan

Director of Customer Experience

Tesco

The O2 Arena

Adam Wilson

Head of Customer Relations

The Pas Group

Anna Samkova

Loyalty and Digital Manager

The Royal Childrens Hospital

Adam Leadoux

Webmaster

Tony Bianco

Cassie Chen

Customer Experience and Loyalty Manager

Tourico Holidays

Steve Skidgel

Executive Vice President of Operations

TrackR

Daniel Reveles

Senior Manager of Customer Success

Trivago

Ioannis Savvidis

Head of Hotelier Care & Operations

Trustpilot

Tonni Buur

Vice President of Support

Twilio

Renee Chu

Manager of Customer Support

Uber

Michael Mizrahi

Community Operations

Udemy

Alex Mozes

Director of Customer Support

UncommonGoods

Jen Grim

Director of Customer Service

University of California, Los Angeles

Cathy McCann

Help Desk Supervisor

University of Lincoln

Tara Howard

Project Manager

University of Pennsylvania - Wharton School

Sharon Steptoe-Smith

IT Administrative Coordinator

Upwork

Joe Wang

Director of Customer Experiences

USC Annenberg

Ray Barkley

Operations and Budget Manager

UTI

Noal Robinson

HR Shared Services Manager

VanMeijel

Jan Uffels

Service Manager

Vend

Nick Houldsworth

Head of Marketing

Vodafone

David Bedelis

Learning Technologies Specialist

Waikato Institute of Technology (Wintec)

Nichola Haira

Service Management Manager

Walker & Company

Jaimel Gauda

Head of Customer Success

Weldbend

Kevin Coulas

Vice President of Production

WePay

Sophie Monroe

Director of Customer Operations

Xero

Hadleigh Lynn

Support Team Lead - Internal IT

Xerox

Lucille R.

eSolutions Manager, NA Global Delivery Center

Zoosk

Eric Hallquist

Senior Director of User Operations

Zuora

Fernando Duarte

Senior Manager of Global Support