Case Study: ACLU achieves a 90.5% CSAT rating with Zendesk Support

ACLU’s CSAT rating rose to 90.5% with Zendesk Support

The ACLU, a nonprofit founded in 1920 with 53 independent affiliates and more than 1.6 million members, needed a way to improve support performance for its users. It turned to Zendesk Support to help manage its customer service work.

With Zendesk Support, the ACLU saw improvements in agent performance and faster issue resolution for end users. According to the case study, its CSAT rating rose to 90.5%, and tickets were being resolved within the hour.

ACLU

Justin Birdsong

Associate Director of Enterprise Database Systems