Case Study: Tango reduces support costs and response times with Zendesk Support

By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%

Tango, the video messaging service, wanted to provide strong customer support without putting its limited budget at risk. As a free app with no revenue, it needed a way to handle growing support demand while keeping service quality high.

Tango chose Zendesk Support and combined it with Upwork to build a more efficient support operation. With Zendesk Support, the team improved internal communication and ticket handling, and the company cut support costs by approximately 70% and reduced first response time by more than 67%, while still giving customers a same-day response.

Tango

Eric Setton

CEO