Case Study: Movile scales customer support across 15+ brands with Zendesk Support

Movile adopted Zendesk Support to scale their customer service

Movile, a Brazilian leader in mobile content and commerce platforms, needed a way to scale customer support across its growing business. Its team of fewer than 10 agents was serving millions of clients, and it moved away from email-only support after finding that approach could not keep up.

Movile adopted Zendesk Support in 2015 and uses features including embedded support in its mobile apps, the mobile API, support analytics, and Multibrand to support more than 15 brands. With Zendesk Support, the company expanded support across other businesses in its group while serving millions of customers with a small team.

Movile

Suzana Bueno

Customer Happiness Leader