Case Study: Expedia improves affiliate onboarding by 60% with Zendesk Support

Expedia Affiliate Network improved onboarding new affiliates by 60%

Expedia Affiliate Network worked with Zendesk Support to improve the way it handled support for new affiliates. Before the change, support was split between people who had Jamie’s email address and people who had Jamie’s phone number, leaving the team with little visibility into incoming requests.

With Zendesk Support and Guide, Expedia started capturing internal knowledge and gained clearer insight into where tickets were coming from and what people needed. The result was a 60% improvement in onboarding new affiliates, according to the case study.

Expedia

Mike Cartwright

Chief of Partner Solutions