Case Study: AllSaints achieves a 14-point NPS increase with Zendesk Support

AllSaints saw a 14-point NPS increase over 12 months

AllSaints, a premium British fashion house, wanted to resolve customer cases within 24 hours while maintaining a luxury brand experience. The company worked with Zendesk Support to manage customer support across its retail and eCommerce operations in the Americas, Asia Pacific, and Europe.

Using Zendesk Support, AllSaints improved its customer experience and reported a 14-point NPS increase over 12 months. Zendesk Support helped the company support its goal of faster case resolution while delivering the kind of service expected from a premium brand.

AllSaints

Sarah-Jayne Grabiec

Global Customer Experience Manager