Case Study: City of Hampton increases internal engagement with Zendesk Support

The City of Hampton uses Zendesk Support to Increase internal engagement

The City of Hampton uses Zendesk Support to help its finance department manage tax collection work and internal support requests. Before adopting the system, the city’s developers had trouble tracking collaborators, monitoring trouble tickets, and supporting the application development needs of the Commissioner of the Revenue and Office of the Treasurer.

After implementing Zendesk Support, staff in the revenue and treasurer offices began submitting requests through an online workflow, with tickets, comments, reopenings, and status updates all visible in one place. City leaders said the process made it easier to keep internal clients involved, gave everyone an instant view of progress, and helped them quantify productivity and efficiency more clearly.

City of Hampton

Leslie Fuentes

Director of IT