Case Study: trivago improves multilingual hotelier support with Zendesk Support

Trivago provides multilingual support for 20 million website visitors

trivago, the hotel metasearch company, needed a way to support hoteliers across a global business with different country platforms, multiple customer types, and requests in 10 languages. Its Hotelier Care team wanted a tool that could streamline response and resolution and help the team reply within 24 hours or less.

trivago chose Zendesk Support to organize incoming emails by country and customer type, route them automatically, and give the team better visibility through analytics. After implementation, more than 8 out of 10 hoteliers said they were happy with the service, and the team surpassed its 24-hour initial response goal, with most hoteliers hearing back in half that time.

Trivago

Ioannis Savvidis

Head of Hotelier Care & Operations