Case Study: Redfin achieves dedicated team handling 94% of requests with Zendesk Support

A dedicated team now handles 94% of all requests

Redfin, the Seattle-based technology-powered real estate brokerage, needed a way to handle customer service at scale while supporting its mission to reinvent real estate in the consumer’s favor. It used Zendesk Support to set up a dedicated customer service team.

With Zendesk Support, Redfin’s new team was able to handle 94% of all incoming requests within three months. Mac Jonson said, “Support creates a harmonious environment for us to hit the marks that we want to.”

Redfin

Mac Jonson

IT Help Desk Manager