Case Study: Weldbend achieves 30% cost savings with Zendesk Support

With Zendesk Support, Weldbend saw a 30% cost savings

Weldbend, a manufacturer and distributor of carbon steel fittings and flanges, wanted a more efficient way to process the 5,000 orders it handles each day. The company looked for a support system that would help its customer service team respond faster and keep requests organized.

Weldbend implemented Zendesk Support to manage requests by email, fax, and phone from a single ticket, and it also built a custom app using Zendesk’s API to streamline order and document handling. With Zendesk Support, Weldbend achieved 30% cost savings and reduced response time by 20 minutes.

Weldbend

Kevin Coulas

Vice President of Production