Case Study: Agoda improves global internal communication with Zendesk Support

Zendesk Support enables Agoda to be agile and connected around the globe

Agoda, the Singapore-based online travel company with more than 1,900 employees and offices in over 40 countries, needed a better way to manage internal communication across languages, time zones, and remote teams. Before using Zendesk Support, employees relied on email folders and tags, which made it hard to understand, manage, and track conversations with local teams in the field.

With Zendesk Support, Agoda now manages most internal communications in one place, shares tickets between teams around the world, and tracks local teams’ biggest pain points. Agoda says the platform gives teams strong visibility and helps employees stay connected whether they are in the field, in meetings, or traveling.

Agoda

Andrew Smith

Director of Operations