Case Study: Twilio keeps customers happy and loyal with Zendesk Support

Zendesk Support helps Twilio keep things simple for their customers

Twilio is a cloud-based communications company that serves 40,000 customers, including both developers and non-developers, with building blocks for adding voice and text messaging capabilities to web apps. To keep support simple for a broad customer base with different technical skill levels, Twilio uses Zendesk Support.

With Zendesk Support, Twilio says it can provide the quality of support needed to keep customers happy and loyal. Renee Chu said that without Zendesk Support, Twilio would be unable to deliver that level of service.

Twilio

Renee Chu

Manager of Customer Support