Twilio - Customer Case Study
Twilio
Renee Chu
Manager of Customer Support
Twilio
Twilio, a software and cloud-based communications platform, enables developers and businesses to rapidly build and deploy communication solutions that meet their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete system like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the way. The company is privately held and based in San Francisco, California.
Case Studies
Showing 51 Twilio Customer Success Stories
Twilio drives efficient CX and customer retention with Zendesk
Twilio
Vandana Pundit
Senior Manager of Support Systems
Twilio - Customer Case Study
Twilio
Sandy O’Gorman
VP of Human Resource
How Twilio Has Successfuly Harnessed the Power of the Crowd for Years
Twilio
Coleen Coolidge
Sr. Director, Information Security
Twilio - Customer Case Study
Twilio
Joshua Atkin
Sr. Technical Support Engineer
Expand Twilio beyond its tech fanbase
Twilio - Customer Case Study
Twilio
Jessica Zhang
Performance Marketing Lead
How FloQast Helped Twilio International Save Over 800 Hours a Year
Twilio
Jason Andrews
Sr. Accounting Manager
Atlassian and its ecosystem help Twilio collaborate and streamline processes on a global scale
Twilio
Simon Thorpe
Director of Product Management / Marketing
Atlassian and its ecosystem help Twilio collaborate and streamline processes on a global scale
Twilio
Simon Thorpe
Director of Product Management / Marketing
Twilio - Customer Case Study
Twilio
Isabel Wang
Global People Programs Specialist
Atlassian and its ecosystem help Twilio collaborate and streamline processes on a global scale
Twilio
Simon Thorpe
Director of Product Management / Marketing
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio
Matt Keowen
Senior Director of Marketing
Zendesk Support helps Twilio keep things simple for their customers
Twilio
Renee Chu
Manager of Customer Support
Twilio Mobilizes Its Social Team for Swift Engagement
How Twilio Maintains Trust of Millions of Developers with Rollbar
Twilio
Tyler Wells
Director of Engineering
Twilio Improves Mean Time To Resolution (MTTR) by 92% with LightStep [x]PM
Twilio
Jason Hudak
Vice President of Platform Engineering
Twilio Engineer Shares How They Achieve Five 9s of Availability
Twilio
Tyler Wells
Director of Engineering
Twilio - Customer Case Study
Twilio
Tony Mataya
Growth Operations Manager
Twilio Blows Out the Longtail Opportunity and Drives An 86% Increase in Traf c to Glossary Pages
Twilio
Sam Ruiz
Sr. Marketing Manager SEO
Twilio turns to Split as a key component of their experimentation capability to drive faster product decisions
Twilio
Laura Schaffer
Product Manager
Twilio leveraged BetterUp to boost performance by up to 47%
Twilio Delivering powerful search with a fast implementation
A Look into Twilio’s Process for Studying Customers
Twilio
Nthabi Choma
Research Operations Manager
Twilio - Customer Case Study
Twilio Debugs its Diversity Hiring Funnel with Gem
Twilio
Joel Torres
Lead Talent Sourcer
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio Finds Data & Insights It Needs to Scale with TripActions
Twilio
Nina Panzeca
Travel Specialist
Twilio increases its authorisation rates by 10% with Stripe
Twilio
Chris Nasson
Director of Investor Relations & Treasury
Twilio on building a global customer engagement platform
Twilio
Eyal Manor
Chief Product and Engineering Officer
How to Build a Strong Communication Platform
Twilio - Customer Case Study
Building a Winning Culture with a Data-Driven Approach
Twilio
Patrick Buckley
Global Director
Twilio - Customer Case Study
Twilio
Harrison Harnisch
Principal Software Engineer
Twilio - Customer Case Study
Twilio
Charles Oppenheimer
Sale Engineering Manager
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio
Todd Bursey
Vice President of Professional Services
Getting developers’ attention the right way
Twilio
Troy Blanchard
Senior Manager
Take the Pain Out of Scaling Twilio Voice & SMS and Save $5,000 a Month
Twilio
Thaddeus Shaw
Product Manager
How Twilio Saves $360k on Outside Legal Spend — and Thousands of Hours — with Logikcull
Twilio
Matthew Gainer
Senior Manager, Litigation
How Blue Canvas helped Twilio save 2–3 days each sprint and enabled the team to grow quickly
Twilio
Davis Dong
Sr. Manager Sales Systems
How Twilio uses Starred's Candidate Experience Analytics to ignite the Twilio Magic Values
Twilio
Mathias Connot
Vice President of Talent Acquisition
Twilio Finds Data & Insights It Needs to Scale with Navan
Twilio
Nina Panzeca
Travel Specialist
How he put his passion for gaming to his advantage in the ProtoPie Dribbble Playoff
Twilio
Edmund Boey
Senior Visual Designer
Improving the Customer Experience With Twilio Flex
Twilio expedites KYB decisions while complying with regional regulations via a flexible and centralized system of record
Twilio
BJ Choi
Architect
Twilio embarks on transformational journey with the Conga platform for CPQ
Twilio
Amber Small
Senior Manager, CRM Products
Twilio leverages GitHub to strengthen the community behind its developer-first platform
Twilio
Dominik Kundel
Developer Evangelist
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