Twilio on building a global customer engagement platform
Twilio
Eyal Manor
Chief Product and Engineering Officer
B2B Case Studies Featuring Twilio as the Customer
Explore case studies featuring Twilio as the customer — learn how vendors and partners helped Twilio solve real business challenges.
Twilio, a software and cloud-based communications platform, enables developers and businesses to rapidly build and deploy communication solutions that meet their specific needs. Whether integrating voice, messaging and/or VoIP capabilities into a web or mobile app or building a complete system like a call center, Twilio removes the traditional obstacles to creating effective communications experiences. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the way. The company is privately held and based in San Francisco, California.
Case Studies
Showing 55 Success Stories about Software and Services used by Twilio
Twilio achieves 10% uplift in authorization rates with Stripe
Twilio
Chris Nasson
Director of Investor Relations & Treasury
How to Build a Strong Communication Platform
Twilio - Customer Case Study
Building a Winning Culture with a Data-Driven Approach
Twilio
Patrick Buckley
Global Director
Twilio - Customer Case Study
Twilio
Harrison Harnisch
Principal Software Engineer
Twilio - Customer Case Study
Twilio
Charles Oppenheimer
Sale Engineering Manager
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio
Todd Bursey
Vice President of Professional Services
Twilio achieves up to 10x developer readership and doubled qualified traffic with Stack Overflow Direct to Developer
Twilio
Troy Blanchard
Senior Manager
Take the Pain Out of Scaling Twilio Voice & SMS and Save $5,000 a Month
Twilio
Thaddeus Shaw
Product Manager
Twilio achieves $360K in outside legal spend savings and 1,470 hours saved with Logikcull
Twilio
Matthew Gainer
Senior Manager, Litigation
How Blue Canvas helped Twilio save 2–3 days each sprint and enabled the team to grow quickly
Twilio
Davis Dong
Sr. Manager Sales Systems
Twilio saves 800+ hours a year and achieves a five-day close with FloQast
Twilio
Jason Andrews
Sr. Accounting Manager
Twilio Finds Data & Insights It Needs to Scale with TripActions
Twilio
Nina Panzeca
Travel Specialist
How Twilio uses Starred's Candidate Experience Analytics to ignite the Twilio Magic Values
Twilio
Mathias Connot
Vice President of Talent Acquisition
Twilio Finds Data & Insights It Needs to Scale with Navan
Twilio
Nina Panzeca
Travel Specialist
How he put his passion for gaming to his advantage in the ProtoPie Dribbble Playoff
Twilio
Edmund Boey
Senior Visual Designer
Improving the Customer Experience With Twilio Flex
Twilio expedites KYB decisions while complying with regional regulations via a flexible and centralized system of record
Twilio
BJ Choi
Architect
Twilio drives efficient CX and customer retention with Zendesk
Twilio
Vandana Pundit
Senior Manager of Support Systems
Twilio embarks on transformational journey with the Conga platform for CPQ
Twilio
Amber Small
Senior Manager, CRM Products
Twilio leveraged BetterUp to boost performance by up to 47%
Twilio leverages GitHub to strengthen the community behind its developer-first platform
Twilio
Dominik Kundel
Developer Evangelist
Twilio integrates ElevenLabs’ AI Voices into ConversationRelay for more natural customer interactions
Twilio - Customer Case Study
Twilio scales experimentation for better product decisions with Harness
Twilio
Laura Schaffer
Product Manager
Twilio's API-heavy product feature built to support 55 apps
How Twilio Maintains Trust of Millions of Developers with Rollbar
Twilio
Tyler Wells
Director of Engineering
Twilio achieves 90% employee survey response and data-driven HR decisions with Qualtrics
Twilio
Sandy O’Gorman
VP of Human Resource
Twilio achieves fast, relevant knowledge-base search and fewer support tickets with Swiftype
Twilio
Joshua Atkin
Sr. Technical Support Engineer
Twilio achieves global collaboration and faster development cycles with Atlassian
Twilio
Simon Thorpe
Director of Product Management / Marketing
Twilio achieves scalable global collaboration and faster development with Atlassian Confluence
Twilio
Simon Thorpe
Director of Product Management / Marketing
Twilio - Customer Case Study
Twilio
Isabel Wang
Global People Programs Specialist
Twilio achieves global collaboration and faster development with Jira Software
Twilio
Simon Thorpe
Director of Product Management / Marketing
Twilio - Customer Case Study
Twilio - Customer Case Study
Twilio achieves a single source of truth and faster buyer-journey insights with Looker
Twilio
Jessica Zhang
Performance Marketing Lead
Twilio - Customer Case Study
Twilio
Matt Keowen
Senior Director of Marketing
Twilio achieves stronger product security through crowdsourced bug bounties with Bugcrowd
Twilio
Coleen Coolidge
Sr. Director, Information Security
Zendesk Support helps Twilio keep things simple for their customers
Twilio
Renee Chu
Manager of Customer Support
Twilio achieves rapid mobile engagement and streamlined social management with Sprout Social
Twilio achieves scalable, faster technical support with Zendesk
Twilio
Renee Chu
Manager of Customer Support
Twilio achieves a 92% improvement in Mean Time to Resolution (MTTR) with LightStep
Twilio
Jason Hudak
Vice President of Platform Engineering
Twilio achieves faster, lower-cost scaling of complex email campaigns with Gliffy
Twilio
Tony Mataya
Growth Operations Manager
Twilio achieves an 86% increase in traffic to glossary pages with BrightEdge's SEO platform
Twilio
Sam Ruiz
Sr. Marketing Manager SEO
Twilio achieves faster, data-driven product decisions and launches experiments 6 months faster with Split
Twilio
Laura Schaffer
Product Manager
Twilio achieves powerful, fast site search and improved self-service support with Elastic Site Search (Elastic)
Twilio achieves rapid, data-backed customer discovery and experiment prioritization with Qualaroo
Twilio
Nthabi Choma
Research Operations Manager
Expand Twilio beyond its tech fanbase
Twilio achieves cyber‑secure, cloud‑based video surveillance with Eagle Eye Networks
Twilio achieves more equitable, data-driven hiring with Gem
Twilio
Joel Torres
Lead Talent Sourcer
Twilio achieves five 9s of availability and a 92% reduction in MTTR with LightStep
Twilio
Tyler Wells
Director of Engineering
Twilio - Customer Case Study
Twilio - Customer Case Study
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