Qualtrics B2B Case Studies & Customer Successes

1-800 Contacts achieves lifelong customer loyalty and revenue growth with Qualtrics

1-800 Contacts

Neil Wieloch

Marketing Strategy and Insights

4ocean Decreases Response Time by 99% with Clarabridge Engage

4ocean

Patrick Carney

Director of Customer Experience

AbsolutData achieves 50% more research volume and 20% faster turnaround with Qualtrics Research Suite

AbsolutData

Yatin Bhatia

AbsolutData

Adelaide Festival Centre achieves rapid, continuous audience insights and personalised communications with Qualtrics

Adelaide Festival Centre

Advocate Health Care achieves hundreds of thousands in savings and 50% faster survey deployment with Qualtrics Research Suite

Advocate Health Care

Tom Summerfelt

Vice President of Research

How Aerolineas Argentinas moved from measurement to action

Aerolíneas Argentinas

Ignacio Echechiquia

Vp Of Customer Experience

Australian Financial Complaints Authority (AFCA) boosts employee experience and lifts leader action 16% with Qualtrics

AFCA

Fiona Mcutchen

Head of Culture & Engagement

Airtasker - Customer Case Study

Airtasker

Angeline Lee

VP - Brand

How Allianz is modernising its candidate experience to attract top talent

Allianz

Dominik Hahn

Global Head Of Employer Branding, Strategic Recruiting & Onboarding

Allianz Global Assistance achieves predictive customer insights and global experience management with Qualtrics

Allianz Global Assistance

Allison Windon

Global Practice Director

Anticipating and preventing CX problems

Ally

Christopher Haering

Manager

America First Credit Union achieves 50% lower survey costs and improved member satisfaction with Qualtrics Research Suite

America First Credit Union

Tammy Gallegos

VP of Marketing, Communication and Service Quality

American Eagle Outfitters achieves 70% lower research costs and triples in‑house research with Qualtrics

American Eagle Outfitters

Paul Elliott

Senior Director of Marketing Strategies, Research and Testing

American Society of Health System Pharmacists achieves faster research, doubles NPS and saves $60K with Qualtrics Research Suite

American Society of Health System Pharmacists

Colleen Bush

Manager of Market Research

Ameritest achieves 75% faster turnaround and major cost savings with Qualtrics Research Suite

Ameritest

Scott Hartwig

Director of Operations

AMN Healthcare Services achieves faster reporting and enterprise survey standardization with Qualtrics

AMN Healthcare Services

John Grossman

AMN Healthcare Services

Ancestry.com doubles research volume and saves $10,000 per survey with Qualtrics Research Suite

Ancestry

Tanya Peterson

Director, Consumer Insights

Annie’s HomeGrown - Customer Case Study

Annie’s HomeGrown

Elaine Wida

Annie’s HomeGrown

Anomaly achieves real-time market insights and faster project delivery with Qualtrics

Anomaly

Jane Watson

Head of Solutions

Ascena Retail Group achieves 50% faster survey creation and richer consumer insights with Qualtrics Research Suite

Ascena Retail Group

Taylor Smith

Manager, Consumer Insights

Asia Miles achieves faster insights, cost savings and improved digital CX with Qualtrics

Asia Miles

Paul Smitton

Chief Executive Officer

Australian Red Cross achieves rapid, actionable insights to support Australians during COVID-19 with Qualtrics

Australian Red Cross

Evie Kennedy

Customer Experience Insights Lead

Autodesk achieves a holistic view of the customer journey and improved customer experience with Qualtrics

Autodesk

Autodesk - Customer Case Study

Autodesk

Peter Maxfield

Data Analyst

Online security company AVG achieves 4–5 week faster survey turnaround and richer customer & website insights with Qualtrics

AVG

James Hogan

Sr. Customer and Market Insights Manager

Ball State University achieves a 73% response rate and streamlined, anonymous campus-wide surveys with Qualtrics

Ball State University

Brian Pickerill

Assistant Director

Baltimore County Public Schools achieves a jump from 500 to over 70,000 survey responses with Qualtrics

Baltimore County Public Schools

Renard Adams

Executive Director of Performance Management and Assessment

Bankwest - Customer Case Study

Bankwest

Jarrad Dunning

Head Of Market Insights

Bankwest - Customer Case Study

Bankwest

Beechcraft achieves faster research and real-time reporting with Qualtrics Research Suite

Beechcraft

Debbie Stuber

Beechcraft

Belkin achieves streamlined, lower-cost research and faster product insights with Qualtrics Research Suite & Panels

Belkin

Nicole Lee

Consumer Insights

BHP - Customer Case Study

BHP

Nathan Wolyniec

Principal, Organisational Development & Analytics

Big Red Rooster achieves 50% faster survey creation and analysis with Qualtrics

Big Red Rooster

Michael Stephensony

Director, Experience Strategy

Blue Cross Blue Shield achieves enterprise-wide insights and measurable value with Qualtrics

Blue Cross Blue Shield

Shaun Ornot

Market Research Manager

BMW achieves 90% issue resolution within 5 days and a 23-point NPS increase with Qualtrics

BMW

Craig Westbrook

Vice President

Bolttech - Customer Case Study

Bolttech

Andrea Linander

Group Customer Experience Lead

Breaking Media achieves real-time research and instant site changes with Qualtrics Site Intercept

Breaking Media

Brian Dalton

Director of Research

Bright Horizons achieves improved employee engagement and closes the experience gap with Qualtrics EmployeeXM

Bright Horizons

Kristin Henderson

Director of Institutional Research

Brown‑Forman achieves $1M in first‑year savings and real‑time consumer insights with Qualtrics

Brown-Forman

Jeremy Neff

Brown-Forman Corporation

CafeMom achieves faster research turnaround and triples in-house efficiency with Qualtrics Research Suite

CafeMom

Steven Armour

Vice President of Research

Carl’s Jr. achieves 25% more research volume and faster, lower-cost in-house studies with Qualtrics Research Suite

Carl’s Jr.

Jeanette Fritz

Director of Consumer Insights

Cars.com achieves higher dealer response rates and increased brand engagement with Qualtrics

Cars.com

Brenna Schaaf

Insights Strategist

CBS Interactive achieves successful product launches, millions in increased revenue, and double-digit brand awareness gains with Qualtrics

CBS Interactive

Centene Corporation achieves rapid, data-driven decisions and $1.2M in cost savings with Qualtrics Research Suite

Centene Corporation

Susan Topel

Director of Strategic Insights

Chalhoub Group achieves top employer status in the Middle East with Qualtrics

Chalhoub Group

Florencio Padilla

Head Of People Experience

Turning at-risk accounts into top performers

Change Healthcare

Rachel Richter

VP, Insights, Analytics & CRM Operations

Chicago Booth School of Business achieves streamlined, error-free survey research with Qualtrics Research Suite

Chicago Booth School of Business

Jasmine Kwong

Lab Manager

How Chipotle uses Qualtrics to deliver world-class experiences

Chipotle

Eric DiCenzo-Crotallo

Director of Talent Learning, and Development

Chobani achieves rapid product innovation and stronger Australian brand recognition with Qualtrics

Chobani

Damian Young

General Manager Marketing

Chobani - Customer Case Study

Chobani

Allison Masor

Senior Director of Insights

How CHRISTUS Health is closing the loop with patients to ensure their voice is heard

Christus Health

Brandi Jaco

Director of Patient Experience

Chumash Casino Resort achieves 300% higher response rates and $87K+ annual savings with Qualtrics

Chumash Casino Resort

Leah Carrasco

Customer Research Manager

Cisco achieves major time savings and increased survey response rates with Qualtrics Research Suite

Cisco

Munmun Baishya

CSR Operations Manager

Citrix achieves 50% faster survey building and 30% annual cost savings with Qualtrics

Citrix

Mike Wardrop

Citrix

City of Adelaide achieves unified feedback and faster customer resolutions with Qualtrics

City of Adelaide

Steve Zaluski

Manager, Customer Experience

Engaging residents and employees in their city’s future

City of Corona

Chris McMasters

Chief Information Officer

Using CX insights to build trust with residents, improve city services

City of St. George

Chad Thomas

Economic Development Director

Clarins achieves immediate ROI and unified in-store and online CX with Qualtrics

Clarins

Michelle Lin

Senior Manager - Crm, Asia Pacific

Clayton Homes achieves 99% faster analysis and enterprise-wide insights with Qualtrics

Clayton Homes

Kristen Kolb

Consumer Insights

ComEd achieves an industry-leading rise in customer satisfaction with Qualtrics

ComEd

Mike Kainrath

ComEd

Improving care with next-level insights into patient experience

Community Health Network

Patrick McGill

Chief Transformation Officer

Cook Medical cuts research costs and accelerates insights with Qualtrics Research Suite and Panels

Cook Medical

Alyssa McRoberts

Cook Medical

Cornell University achieves faster survey deployment and higher response rates with Qualtrics

Cornell University

Florio Arguillas

Research Associate

Cox Media Group achieves rapid site promotions, targeted content, and increased engagement with Qualtrics Site Intercept

Cox Media Group

Heather Blythe

Cox Media Group

Crate and Barrel achieves 97% on-time performance reviews and up to 75% faster manager assessments with Qualtrics 360

Crate and Barrel

Emma McGuire

Crate and Barrel

Crayola - Customer Case Study

Crayola

Andrea Hutson

Senior Manager

Cricket Communications achieves faster real-time customer insights and a 15-point NPS increase with Qualtrics

Cricket Communications

Laura Jett

Cricket Communications

CVS Pharmacy achieves better store remodel execution and employee engagement with Qualtrics

CVS Pharmacy

Scott Finestone

Director of Store Set-up

Dallas College relies on EX insights in quest to become a ‘best place to work’

Dallas College

Jasmine Parker

HR Senior Director, Employee and Cultural Engagement

Del Taco LLC achieves doubled research volume and faster product development with Qualtrics

Del Taco LLC

Tom Johnson

Director of Consumer Insights

Delivery Hero achieves up to 30% improvement in transactional NPS with Qualtrics

Delivery Hero

Sebastian Mcclintock

Customer Experience Director

How supermarket chain Dia made customers its priority

DIA

Jose Antonio Lombardia De Saint-Germain

Chief Marketing Officer

How Digicel used Qualtrics XM to uncover experience gaps and drive CX transformation

Digicel

Jorge Tobias

Customer Experience Director

How Electronics Retailer Dixons Carphone Transformed its Tech Services Brand

Dixons Carphone

Kit Hagemann

Customer Experience Measurement And Insight

Dow’s journey to customer-centricity

DOW

Riccardo Porta

Global Director For Cx

Dun & Bradstreet achieves faster research, stronger market insights and increased customer & employee engagement with Qualtrics

Dun & Bradstreet

Bianca Martinez

Consultant

E*TRADE achieves 5x more advertising research in half the time and at one-third the cost with Qualtrics Research Suite

E*TRADE

Richard Shakarchi

Director of Market Research

EDHEC Business School achieves faster research and real-time student insights with Qualtrics

EDHEC Business School

Emmanuel Delamarre

Corporate Relations Marketing Manager

eHarmony achieves faster, brand-matched customer insights and improved customer experience with Qualtrics Research Suite

eHarmony

Bonnie Penzien

eHarmony

Electrolux achieves stronger in‑store engagement and streamlined product registrations with Qualtrics

Electrolux

Anton Lundburg

Director of Consumer Experience Insight

How Engie’s research team is enabling the company to run an agile CX program

Engie

Jessica Hellings

Manager Customer & Competitive Insights

How one NHS trust is improving the patient experience during one of its most challenging times

Epsom and St. Helier University Hospitals NHS Trust

Evolve Research doubles business and reduces research time by 60% with Qualtrics Research Suite

Evolve Research

Kevin Jessop

CEO, Research Director

Evolving Strategies achieves 50% faster survey creation and scalable, sophisticated research with Qualtrics Research Suite

Evolving Strategies

Adam Schaeffer

Director of Research and Co-founder

Extra Space Storage boosts NPS, slashes research costs and speeds case creation with Qualtrics

Extra Space Storage

Alejandro Romero

Extra Space Storage

Fandango achieves faster product development, higher response rates, and increased advance ticket sales with Qualtrics

Fandango

Margaret Wilhelm

Vice President, Market Research & Insights

Finder achieves 23% lift in brand awareness and record revenues with Qualtrics

Finder

Steve Lockwood

Head of Insights and Marketing Analytics

At Fiserv, machine learning enhances insights into the customer

Fiserv

Ilana Boyum

Vice President, Voice of the Customer and Customer Insights

Florida State University achieves a 91% retention rate with Qualtrics Research Suite

Florida State University

Alice Wright

Director of Retention, Undergraduate Studies

Foremost Insurance Group achieves faster, data-driven website improvements and reduced research costs with Qualtrics Research Suite

Foremost Insurance Group

JoAnna Carey

Foremost Insurance Group

Foster School of Business achieves 25% greater assessment efficiency with Qualtrics 360

Foster School of Business

Doug Baker

Data Manager and Research Scientist

Freedom - Customer Case Study

Freedom

Jason Piggott

General Manager - Marketing

Fuji Xerox achieves customer centricity and real-time actionable insights across APAC with Qualtrics

Fuji Xerox

Christiane Joussemet

Senior Manager, Customer Excellence

GE Digital achieves consistent, actionable customer feedback with Qualtrics

GE Digital

Mike Wayner

Customer Insights Manager

How telecoms leader giffgaff uses customer feedback to fuel its growth

GiffGaff

Amy Bozwood Davies

Member Engagement Manager

Girl Scouts achieves streamlined council communication and first-ever comparative reporting with Qualtrics

Girl Scouts

John Jerger

Senior Analyst

Gogo achieves automated real-time customer insights and 75% in-house research with Qualtrics

Gogo

Phil Penuela

Head of Consumer Insights

With Qualtrics, we know what our people value most

Goldman Sachs

David Landman

Managing Director

How B2B giant Grundfos delivers exceptional CX

Grundfos

Abdul Dezkam

Lead Insights Specialist

GSN achieves 25% more promotional downloads and 65% more Facebook Likes with Qualtrics Site Intercept

GSN

James Dee

Executive Director, Marketing

Harry and David achieves 10× research capacity and $10,000–$15,000 per‑survey savings with Qualtrics Research Suite

Harry and David

Tim Murray

Director of Market Research

HealthCare.gov achieves improved user experience for millions with Qualtrics

HealthCare.gov

Jon Booth

Director of Web & New Media Group Centers for Medicare & Medicaid Services

Healthscope achieves an 11-point NPS boost with Qualtrics

Healthscope

Jeffrey Woods

National Patient Experience Manager

Making the stay with real-time insights

Hilton

Becky Polebaum

Vice President of Enterprise and Customer Analytics

Hinduja Global Solutions achieves 25%+ eNPS lift and 30% lower churn with Qualtrics

Hinduja Global Solutions

Tina Vas

Senior Vice President Global HR

HP Instant Ink achieves automated customer insights and improved retention with Qualtrics Research Suite

HP

Lauren Schmidt

Retention Marketing Manager, HP Instant Ink

HUGO BOSS boosts customer experience and loyalty with Qualtrics XM Platform

Hugo Boss

Timo Ebert

Head of Brand Strategy & Customer Experience

Hyland Software - Customer Case Study

Hyland

Leila El Awar

Director, New Products

Filling in critical gaps across the customer journey

Imperfect Foods

Connie Wang

Senior Director

How an NHS Trust improves the working lives of people who save lives

Imperial College Healthcare NHS Trust

Nathaniel Johnson

Enagagement And Talent Lead

Indiana University relies on seamless student experience to build its online offering

Indiana University

Whitnie Powell

Assistant VP, Enrollment Management and Student Services

ING Life Insurance achieves faster, real-time insights and 50% more research with Qualtrics Research Suite

ING Life Insurance

Carmen Soare

Chief Marketing Officer

How the global leader in payment solutions understands its customers

Ingenico

Stephanie Chane Chick Te

Customer Experience Manager

Inspirato boosts research volume 400% and launches dynamic, targeted marketing in minutes with Qualtrics

Inspirato

Matthew Windt

Vice President, Marketing

Transforming healthcare journeys building trust with caregivers, patients, and consumers at every step

Intermountain Health

Heather Brace

Chief People Officer

Intuit QuickBooks achieves real-time, automated customer experience improvements with Qualtrics

Intuit

Scott Downing

Director International CX Management

Investor's Business Daily achieves personalized site experiences and targeted subscriber acquisition with Qualtrics Site Intercept

Investor's Business Daily

Elevating employee satisfaction thanks to state-level EX insights

Iowa County

Sara Kirk

Performance Results Facilitator

Jackman & Associates achieves faster, more efficient research and doubles client base with Qualtrics Research Suite

Jackman & Associates

Keith Jackman

President

Jackson College achieves increased student engagement and retention with Qualtrics Experience Management

Jackson College

Lee Hampton

Director, Office of Multicultural Affairs

Jackson Healthcare achieves an 83% reduction in survey creation time and 36% higher physician responses with Qualtrics Research Suite

Jackson Healthcare

Sheri Sorrell

Jackson Healthcare

JetBlue achieves industry-leading customer satisfaction and actionable Voice of the Customer insights with Qualtrics Research Suite

JetBlue

Kyle Groff

Manager - Customer Insights

JetBlue achieves $100M in additional annual revenue and continuous NPS gains with Qualtrics

JetBlue

Danny Cox

Customer Support & Insights

Kellogg's reduces 360-review admin time by 95% and scales feedback to 30,000 employees with Qualtrics 360

Kellogg's

Adam Massman

Senior Manager, Global Talent and Organizational Development

How Kerry Foods can conduct 60% more research in-house

Kerry Group

Eimear O'donnell

Assistant Marketing Manager

Kroger - Customer Case Study

Kroger

Tim Massa

Senior Vice President and Chief People Officer

L.L. Bean achieves 3X customer lifetime value, renewed customer growth, and 50% SKU reduction with Qualtrics

L.L.Bean

Tari Pendleton

Consumer Insights

Lands' End achieves 25% faster research and 30% more projects with Qualtrics Research Suite

Lands' End

Amelia Dunlap

Lands' End

LATAM Airlines Group streamlines market research and gains real-time customer insights with Qualtrics Research Suite

LATAM Airlines Group

Pablo Torres

LATAM Airlines Group

How Lifetime Training has transformed their approach to customer experience using AI-powered analytics

Lifetime

Rebecca Iles

Customer Experience Executive

LinkedIn achieves higher retention and stronger leadership development with Qualtrics Experience Management

Jeremy Stover

Senior Manager, Leadership Development

How one creative agency tests millions of concepts to find the right one

Linney Group

Matthew Geeleher

Quantitative Research Lead

Lumen combines experiential, operational data to drive CX breakthrough

Lumen

Kristina Nissen

Senior Vice President, Strategic Pursuits and Mid-Market

Improving fan experience (beyond the 90 minutes on the pitch)

Manchester City

Danny Wilson

Managing Director

Marriott International achieves deeper customer insights and better guest experiences with Qualtrics

Marriott International

Mastercard achieves faster consumer-driven product development with Qualtrics

MasterCard

Alec Glassman

Global Prepaid Product

MBC GROUP achieves faster, deeper cross-media insights with Qualtrics Research Suite

MBC GROUP

Abim Onasanya

Head of Research & Insights

How Memorial Hermann Health System spots experience gaps—and closes them

Memorial Hermann Health System

Alex Greengold

SVP and Chief Consumer Experience Officer

Mercado Libre - Customer Case Study

Mercado Libre

Marina Seitun

People Experience Sr. Manager

Mercy achieves lower research costs and a 32,000-member ePanel with Qualtrics Research Suite

Mercy

Kristin Brickey

Executive Director of Research

MetLife achieves streamlined data collection and increased engagement with Qualtrics

MetLife

William Ruthrauff

MetLife

Microsoft scales MySkills4Afrika to impact 2M lives and capture real-time feedback with Qualtrics

Microsoft

Mteto Nyati

Chief Technology Officer

Midwest Regional Children's Advocacy Center achieves faster insights and improved program development with Qualtrics

Midwest Regional Children’s Advocacy Center

Kori Stephens

Project Director

Empowering agencies to better serve residents through a statewide CX program

Missouri

Brenna Davidson

Operational Excellence Leader and Chief of the Office of Performance Management, Missouri Department of Health and Senior Services

Mitre 10 - Customer Case Study

Mitre 10

Mark Vaughan

Head Of Customer Insights

MonaVie achieves $1M in savings and faster first-call resolution with Qualtrics

MonaVie

Bret Didier

MonaVie

Monsanto - Customer Case Study

Monsanto

Angela Lawless

Monsanto

MotoChic achieves rapid product validation and thousands in cost savings with Qualtrics Research Suite and Panels

MotoChic

Debra Chin

Founder/CEO

Neiman Marcus achieves enhanced customer insights and superior shopping experiences with Qualtrics

Neiman Marcus

Jeff Rosenfeld

Vice President of Customer Insight and Analytics

New York Life achieves real-time, actionable customer insights with Qualtrics

New York Life

Doug Kennedy

CVP Customer Experience

Northeastern University School of Business achieves 400% increase in research output with Qualtrics Research Suite

Northeastern University School of Business

Richard C. Hanna

Assistant Professor of Marketing

Novell achieves automated customer-satisfaction insights and significant time and cost savings with Qualtrics

Novell

Carrie LaBonty

Customer Satisfaction Program Manager

OCHD reaches more communities, improves care delivery

Ocean County Health Department

Patricia High

Assistant Public Health Coordinator

Olam - Customer Case Study

Olam

Thiagaraja Manikandan

President & Group CIO

Turning at-risk accounts into top performers

Optum

Rachel Richter

Vice President of Insights, Analytics & CRM Operations

Oriflame achieves real-time consumer-driven catalog improvements with Qualtrics Research Suite

Oriflame

Anna Kuberacka

Oriflame

Overstock achieves faster, deeper customer and market insights with Qualtrics

Overstock

Spencer Frandsen

Customer Insights Manager

Pandora Radio achieves rapid, scalable listener insights and boosts sales and marketing with Qualtrics

Pandora Radio

Jane Collins

Senior Director of Consumer Insights

Patreon - Customer Case Study

Patreon

Veronica Darrah

Market Research Manager

Philip Morris International (PMI) achieves a global, cost-effective multi-rater feedback program (75% faster, 90% cheaper) with Qualtrics 360

Philip Morris International (PMI)

Sergey Gorbatov

Philip Morris International Inc.

PING Inc., the premium golf equipment maker, achieves real-time customer insights and reduced research costs with Qualtrics Research Suite

PING Inc.

Don Hein

PING, Inc.

Using Qualtrics to nail product market fit in a shifting market

Ben Silbermann

Co-founder

How the Post Office became the #1 public services brand in the UK

Post Office

James Scutt

Head of CX

Delivering an excellent customer experience, every day

PostNL

Jeanette Helming - Van Egmond

Manager Klantmanagement

Precision Research achieves 80% faster participant screening and 75% reduced programming time with Qualtrics

Precision Research

Scott Adleman

Vice President

Provo City achieves real-time, representative resident feedback and increased civic engagement with Qualtrics

Provo City

John Curtis

Provo City

Purdue University Calumet achieves rapid, cost-effective national survey research with Qualtrics Research Suite

Purdue University

Haisu Zhang

Assistant Professor of Marketing School of Management

How PVH connects designers to sales in high-end fashion

PVH

Mirjam Ulle

Director Process & Milestones

PwC achieves deeper client insights and improved operational efficiency with Qualtrics

PWC

Jessica B. Wong

PWC

Queensland Public Service Commission achieves faster, transparent employee insights with Qualtrics

Queensland Public Service Commission

Louise Gautier

Project Manager

Quiznos achieves a 30% click-through rate and rapid, IT-free online promotions with Qualtrics Site Intercept

Quiznos

Tim Kraus

Quiznos

Rackspace Technology achieves 70% cost reduction and triples 360-degree reviews with Qualtrics 360

Rackspace Technology

Kelly Long

Rackspace Technology

REACH Air Medical achieves a 100% increase in patient-family feedback and 96%+ NPS with Qualtrics

REACH Air Medical

Anna Blair

VP of Business Relations & Development

Driving student enrollment with deeper insight

Regis University

Abigail Schneider

Marketing and MBA Department Chair, Anderson College of Business and Computing

Roche achieves improved market understanding and customer experience with Qualtrics

Roche

Eva Poggio

CX Manager

Rockend achieves award-winning customer service and real-time, cross-team insights with Qualtrics XM

Rockend

Scott Downing

Chief Customer Officer

rogenSi achieves faster, more flexible assessments and 20% cost savings with Qualtrics

rogenSi

Mark Felix

Chief Executive Officer

Ross School of Business achieves faster, higher-quality research and rapid alumni insights with Qualtrics Research Suite

Ross School of Business

Christina Brown

Ross Behavioral Lab Director, Lecturer of Marketing

Royal Caribbean boosts passenger satisfaction, loyalty, and advocacy with Qualtrics

Royal Caribbean

Kristina Murray

Insights Manager

Sagility - Customer Case Study

Sagility

Tina Vas

Sr Vice President

Saks Fifth Avenue achieves 75% faster data collection and centralized research with Qualtrics

Saks Fifth Avenue

Jessica Hartford

Saks Fifth Avenue

Samsung achieves faster insights and doubles research output with Qualtrics

Samsung

Emmanuel Malard

Consumer And Market Insight Manager

Sanford Health achieves real-time employee engagement reporting and higher patient satisfaction with Qualtrics

Sanford Health

Scott Schaefer

Enterprise Director of Human Capital Strategy

Driving employee engagement in the future of work

SAP

Christian Liebig

Head Of Future Of Work Insights

We’re able to ensure that feedback gets to the right team, every time

ServiceNow

Emma Sopadjieva

Head of CX Analytics

Turning the contact centre into a driver of positive experiences

Severn Trent

Christopher Hayward

Insight And Analytics Expert

How Shake Shack builds products and experiences customers crave

Shake Shack

Charles Frankievich

Sr. Director Consumer Insights and Action

Shell achieves a 65% rise in click-through rate and 38% greater cost efficiency with Qualtrics

Shell

Brian Lardi

Global Digital Marketing Manager

How Simpson Travel uses feedback to create incredible holiday experiences

Simpson Travel

Ed Pyke

Operations Director

Six Flags achieves scalable, actionable customer feedback and reduced research costs with Qualtrics Research Suite

Six Flags

Mark Kupferman

Vice President, Insights & Interactive Marketing

Sky achieves 100% social engagement and 45-minute response times with Qualtrics

Sky

Marc Seenan

Channel Development Manager

SMART Technologies cuts research costs 66% and completes studies 3x faster with Qualtrics

SMART Technologies

Cory Davison

Market Research Manager

CX feedback unlocks key insights—and a huge performance gain

Softchoice

Katie Duvnjak

Director of Customer Experience

Sony achieves faster, easier in-house market research with Qualtrics

Sony

Johnny Goukassian

Research Manager

Using Qualtrics to power hit products, time and again

Stance

Spencer Calvert

Senior Director of Growth

Stanford Graduate School of Business achieves faster, error-free survey research and increased publications with Qualtrics

Stanford Graduate School of Business

Jonathan Levav

Associate Professor of Marketing

Strategic Account Management Association (SAMA) achieves industry‑standard certification and rapid customized assessment reporting with Qualtrics 360

Strategic Account Management Association

Brett Middendorf

Strategic Account Management Association

Sun Valley Resort achieves 22.7% NPS lift and faster, data-driven decisions with Qualtrics

Sun Valley Resort

Michael Fitzpatrick

Marketing Manager

Sweat - Customer Case Study

Sweat

Kayla Itsines

Co-Founder

T-Mobile Netherlands cuts costs while improving the customer experience

T-Mobile

TaylorMade-adidas Golf achieves 80% faster research and doubles in-house studies with Qualtrics Research Suite

TaylorMade-adidas

Heather Fessler

TDS Telecom slashes survey and reporting time, scales research 10x with Qualtrics Research Suite

TDS Telecom

Bob Moore

Head of Consumer Insights

How Telefónica switched from employee engagement to employee experience

Telefónica

Sergio De La Calle Asensio

Head Of Engagement

How Telenor is improving and redesigning its mobile, broadband and TV services

Telenor

Emanuel Vaz

Customer Insight Manager

How the world’s leading food packaging brand got 300% faster at doing research

Tetra Pak

The Weather Channel achieves faster web research and 50% more studies with Qualtrics Site Intercept (Qualtrics)

The Weather Channel

Anne Simons

Manager, Cross-Platform Research

Understanding how positive changes to EX drive increased value for customers

Transport for NSW

Kathy Baker

Executive Director People Experience

Tribune Company cuts research costs 50% and triples consumer research with Qualtrics Research Suite

Tribune Company

Ed Ney

Director, Consumer Research

True Value achieves 50% faster research and 40% cost savings with Qualtrics Research Suite

True Value

Jeff Alvarez

True Value

TU Delft achieves deeper course performance insights and improved course design with Qualtrics XM

TU Delft

Jan-Paul Van Staalduinen

Project Manager Research & Visual Labs

Moving beyond post-care surveys to understand the end-to-end patient experience

Tufts Medicine

Therese Hudson-jinks

Chief Nursing Officer

TUI Group - Customer Case Study

TUI Group

Ute Haupt

Director Consumer Insight & Voc

Twilio achieves 90% employee survey response and data-driven HR decisions with Qualtrics

Twilio

Sandy O’Gorman

VP of Human Resource

UC San Diego Extension achieves centralized management of 26,000 course evaluations and data-driven decision-making with Qualtrics Research Suite

UC San Diego

Josh Shapiro

Director of Research and Evaluation

UCLA Anderson School of Management achieves 50% faster data collection and error-free online experiments with Qualtrics Research Suite

UCLA Anderson School of Management

Corinne Bendersky

Associate Professor

Under Armour achieves 100X more product testers and 100% forecasted running‑category growth with Qualtrics

Under Armour

Clay Dean

Chief Innovation Officer

University of California, San Francisco achieves 30% faster survey creation and improved collaboration with Qualtrics Research Suite

University of California, San Francisco

Jason Wang

Educational Research Analyst

University of Central Florida achieves $20,000 annual savings and streamlined campus-wide forms with Qualtrics

University of Central Florida

J.P. Peters

Director of Information Technology and Communications

Measuring what matters DU lays a foundation for brand experience success

University of Denver

Sarah Foley

Director of Brand Marketing

University of North Carolina-Chapel Hill achieves streamlined, personalized survey research and cost savings with Qualtrics

University of North Carolina-Chapel Hill

Teresa Edwards

Assistant Director for Survey Research and Development

University of Texas at Dallas achieves 95% faster research and rapid 150+ responses with Qualtrics

University of Texas at Dallas

University of Toledo College of Nursing achieves real-time clinical site management and complete preceptor data with Qualtrics

University of Toledo

Deborah Mattin

Director, Continuing Nursing Education; Interim Program Assessment and Evaluation

Using Qualtrics to deliver better outcomes for patients and the frontline

University of Utah Health

Mari Ransco

Senior Director, Patient Experience

University of Wisconsin-Madison cuts research time by 99% and accelerates analysis with Qualtrics Research Suite

University of Wisconsin-Madison

David Fraser

Assistant Director for Research Administration University of Wisconsin

How is UPS becoming a better company for all its 500K+ global employees

UPS

Charlene Thomas

Chief Diversity, Equity and Inclusion Officer

VGMarket achieves 50% lower research costs and 50% faster turnaround with Qualtrics Research Suite

VGMarket

Michael Gluck

President

Viceroy Hotel Group achieves rapid personalized offers and increased guest engagement with Qualtrics Site Intercept

Viceroy Hotel Group

Jason Antony

Director of Ecommerce

Vietnam Airlines achieves real-time CX insights and increased passenger engagement with Qualtrics

Vietnam Airlines

Minh Hong

Director of Passenger Service Department

Virgin Australia - Customer Case Study

Virgin Australia

Nick Hill

Manager - Customer Insights

How Virgin Media is delivering superior experiences across its digital channels

Virgin Media

Jackie Mccarry

Digital Research Lead

Vivint achieves an 18% NPS increase and saves time and costs with Qualtrics

Vivint

Emma Nordquist

Customer Marketing Analyst

Volkswagen Group Australia achieves increased customer loyalty and reduced employee churn with Qualtrics

Volkswagen Group Australia

Jason Bradshaw

Chief Customer Officer

How Flemish public broadcaster VRT increased its UX testing by 750%

VRT

Tim Van Lier

UX Researcher

Washington University in St. Louis achieves 80% faster assessments and professional 360° feedback with Qualtrics

Washington University in St. Louis

Hilary Anger Elfenbein

Professor of Organizational Behavior Washington University

Wedgewood Wedding & Banquet Centers achieves 75% faster surveys and real-time guest feedback with Qualtrics

Wedgewood Wedding & Banquet Centers

Jeffrey McNeal

Vice President of Operations and Development

Whistler Blackcomb achieves 400% more research and cuts reporting from hours to minutes with Qualtrics

Whistler Blackcomb

Meredith Kunza

Whistler Blackcomb

Wolverine Worldwide achieves scalable real-time consumer insights and higher customer satisfaction with Qualtrics Research Suite

Wolverine Worldwide

Marisa Paruch

Consumer Insights

Woolworths Group - Customer Case Study

Woolworths Group

Devyani Handa

Listening Engagement Manager

World Wide Technology achieves 75% faster reporting and 25% higher survey response with Qualtrics Employee Engagement

World Wide Technology

Laura Fyffe

World Wide Technology

Xerox achieves actionable, customer-driven decisions with Qualtrics

Xerox

Natasha Copeland

Program Manager

Yahoo achieves 10X improved attrition modeling and real-time employee engagement insights with Qualtrics

Yahoo

Lucia Guillory

HR Business Partner & Employee Engagement Program Manager

Yale School of Management achieves sophisticated, programming‑free research with Qualtrics Research Suite

Yale School of Management

Andrew Pearlmutter

Manager, Behavioral Lab

Yamaha achieves 2X faster customer insights and best-selling keyboards with Qualtrics

Yamaha

Athan Billias

Director of Strategic Product Planning

Yankee Candle cuts research costs and slashes fragrance-testing survey time by 85% with Qualtrics

Yankee Candle

Allison Bleyler

Director of Consumer Insights

Zenshifts achieves 60% improvement in product roadmapping and doubles customer-centric data with Qualtrics

Zenshifts

Andy Longworth

Chief Executive Officer

Zillow achieves improved employee engagement and retention during rapid growth with Qualtrics Experience Management

Zillow

Mizuki Asano

Employee Engagement Program Manager

Expanding its support of vet practices by offering EX insights

Zoetis

Richard Goldstein

Global Chief Medical Officer