Case Study: Transport for NSW achieves better employee experience with Qualtrics

Understanding how positive changes to EX drive increased value for customers

Transport for NSW wanted to become the best place to work in Australia by improving its employee experience and turning staff feedback into meaningful change. Working with Qualtrics and its EmployeeXM employee listening tools, the organization needed a way to gather real-time feedback from a large, diverse, and remote workforce and use it to close the experience gap.

Qualtrics helped Transport for NSW run listening programs at scale with real-time, device-friendly feedback collection, integrated qualitative and quantitative data, and role-specific dashboards for leaders and managers. This gave the department a complete view of employee experience, improved the ability to update pulse checks quickly, and helped identify actions to support leader effectiveness and people managers, driving faster and more confident decisions.

Transport for NSW

Kathy Baker

Executive Director People Experience