Case Study: Bright Horizons achieves improved employee engagement and closes the experience gap with Qualtrics EmployeeXM

How employee feedback drives people strategy

Bright Horizons, a mid-market child care and education provider, faced a fragmented employee experience program spread across five survey platforms. They needed a single solution to break data silos and enable intentional listening, understanding, and action to better support employee well‑being and retention.

By implementing Qualtrics EmployeeXM™, Bright Horizons centralized feedback across the employee lifecycle—onboarding, annual surveys, and quarterly pulses—providing real‑time, visualized insights routed to managers and connecting experience (X) data with operational (O) data. That led to strategic changes like a full‑tuition education program for teachers (over 1,000 participants in year one), and measurable outcomes: 80% of employees now see a future at Bright Horizons, which has been named one of Fortune’s 100 Best Companies to Work For 18 times.

Bright Horizons

Kristin Henderson

Director of Institutional Research