Case Study: bolttech achieves higher customer satisfaction, efficiency, and revenue with Qualtrics

Bolttech - Customer Case Study

Bolttech partnered with Qualtrics to strengthen its customer experience management across 30 global markets. The company needed a better way to unify B2B2C feedback, operational data, and frontline insights, using Qualtrics XM for the Frontlines and AI analytics to understand customer journeys at scale.

With Qualtrics, Bolttech built a single, integrated framework that gave more than 200 stakeholders and 70+ service agents real-time access to insights, sentiment analysis, and closed-loop feedback. The result was improved customer satisfaction and efficiency, plus measurable cost savings and revenue growth from new service offerings and moving claims handling from call centers and email to digital channels.

Bolttech

Andrea Linander

Group Customer Experience Lead