Case Study: Jackson Healthcare achieves an 83% reduction in survey creation time and 36% higher physician responses with Qualtrics Research Suite

Jackson Healthcare - Customer Case Study

Jackson Healthcare, a leading healthcare staffing company recognized five years running as a “Best Places to Work,” serves over 5 million patients across more than 1,300 facilities and is the third-largest healthcare staffing firm in the U.S. The company needed to cut down the time and manual effort of running surveys, provide a self-service survey platform for its operating companies, and expand the types of surveys it could create.

By adopting Qualtrics Research Suite, Jackson Healthcare was able to build a wider range of market- and employee-focused surveys, support the Faith Bridge Foundation’s county-level foster care outreach (resulting in top 10 church pilot programs), and capture physician practice trends and employee workload issues related to the Affordable Care Act. The new platform reduced survey creation and management time by 83%, boosted responses to the physician Practice Trends survey by 36%, and strengthened Jackson Healthcare’s industry thought leadership and positive publicity.

Jackson Healthcare

Sheri Sorrell

Jackson Healthcare