Case Study: BHP improves candidate experience and productivity with Qualtrics EmployeeXM

BHP - Customer Case Study

BHP wanted to improve its candidate experience as part of a broader employee engagement effort, but needed a clearer view of the full employee journey from hire to retire. Working with Qualtrics and using Qualtrics EmployeeXM, the company pulled together data from existing HR systems to identify bottlenecks and improve key touchpoints.

Qualtrics helped BHP redesign the experience program, connect candidate experience to engagement and productivity, and act on real-time insights. This enabled BHP to measure direct productivity gains from tracking the end-to-end journey and respond faster to improve engagement.

BHP

Nathan Wolyniec

Principal, Organisational Development & Analytics