Case Study: Sanford Health achieves real-time employee engagement reporting and higher patient satisfaction with Qualtrics

Sanford Health - Customer Case Study

Sanford Health is an integrated, not-for-profit health system headquartered in the Dakotas with 39 hospitals, 140 clinics and more than 26,000 employees across nine states. The organization struggled to connect employee and physician engagement to organizational outcomes, relied on multiple external vendors for surveys, faced long reporting delays that reduced the data’s usefulness, and spent excessive internal resources on ad hoc reports.

By deploying Qualtrics Employee Engagement Sanford built custom surveys, took ownership of its data, and automated real-time, hierarchical dashboards for 1,000+ managers with easy filtering. The change cut report delivery time by six months, reduced ad hoc report demand by 50%, revealed that highly engaged clinics have three times higher patient satisfaction, and avoided roughly $500,000 per year in vendor costs.

Sanford Health

Scott Schaefer

Enterprise Director of Human Capital Strategy