Case Study: Mercy achieves lower research costs and a 32,000-member ePanel with Qualtrics Research Suite

Mercy - Customer Case Study

Mercy, the seventh largest Catholic health care system in the U.S., serves more than 3 million people through 33 acute care hospitals, 700 outpatient facilities and 2,100 clinic physicians across multiple states. Faced with rising travel costs for focus groups and interviews, a cumbersome survey tool, and the need for an enterprise solution to serve all hospitals and clinics, Mercy needed a more efficient way to gather timely, actionable feedback from patients, physicians and staff.

By adopting the Qualtrics Research Suite, Mercy built a 32,000-member ePanel, ran large-scale studies (including physician attitudes care research), created visually engaging surveys and tracked urgent notifications and compliance. The platform centralized research across the enterprise, cut research costs, increased research volume by 40%, enabled real-time reporting for decision-making and supported large staff studies (including a 40,000-employee patient safety culture survey).

Mercy

Kristin Brickey

Executive Director of Research