Case Study: Telefónica achieves improved employee experience with Qualtrics

How Telefónica switched from employee engagement to employee experience

Telefónica partnered with Qualtrics to shift from a traditional employee engagement program to a more continuous employee experience approach. The company needed a way to listen to employees more frequently, improve advocacy and loyalty, and make sure its global surveys met strict confidentiality and privacy standards.

Qualtrics, working with Korn Ferry, powered Telefónica’s new employee experience program and helped migrate smoothly from the previous platform. The solution enabled Telefónica to run its first global survey in record time and gave managers dashboards with the right insights to act quickly. Qualtrics also helped develop the new listening strategy, supporting faster action and more targeted employee feedback across the organization.

Telefónica

Sergio De La Calle Asensio

Head Of Engagement