Case Study: University of Utah Health achieves better patient outcomes and frontline engagement with Qualtrics

Using Qualtrics to deliver better outcomes for patients and the frontline

University of Utah Health partnered with Qualtrics to improve how patient feedback reaches the frontline. The health system needed a faster way to capture both praise and issues across care experiences, since traditional methods often surfaced problems too late to resolve them.

With Qualtrics, University of Utah Health now shares feedback data across the team so staff can act in the moment and close the loop faster. The solution has helped motivate employees through positive recognition, strengthen a shared purpose, and support more inclusive, responsive care, though no specific numeric metrics were provided.

University of Utah Health

Mari Ransco

Senior Director, Patient Experience