Case Study: Rackspace Technology achieves 70% cost reduction and triples 360-degree reviews with Qualtrics 360

RackSpace - Customer Case Study

Rackspace, the open cloud company and founder of OpenStack, delivers Fanatical Support® to more than 200,000 business customers. The company needed more flexibility in its 360-degree assessment process: their previous vendor controlled reporting, customization was limited, and managers faced slow turnaround on results.

By implementing Qualtrics 360, Rackspace runs quarterly 360 assessments for directors, front-line managers, and emerging leaders with customizable questions by role and geography and no additional technical support. They integrated the in-house Leadership Vital competency model, created a new 360 for a technical career track, and now deliver detailed, customized reports within a week—giving Rackspace full control of the process, reducing assessment costs by 70%, and tripling the number of 360 reviews.

Rackspace Technology

Kelly Long

Rackspace Technology