Case Study: Telenor achieves faster customer insights and better product experiences with Qualtrics

How Telenor is improving and redesigning its mobile, broadband and TV services

Telenor partnered with Qualtrics to improve and redesign its mobile, broadband, and TV services. The company needed faster product research and better insight to identify customer experience gaps, design more personalized experiences, and support new product development across the customer lifecycle.

Using Qualtrics, Telenor’s in-house research team took ownership of research and conducted sophisticated studies more quickly. As a result, product research that once took 4–8 weeks now delivers insight in about a third of the time, helping Telenor act faster to fix issues and launch better experiences.

Telenor

Emanuel Vaz

Customer Insight Manager